Card Studio Returns and Refund Policy

At Card Studio, we want you to be delighted with your order. As many of our cards are made or personalised specifically for each customer, please check all names, dates, photographs, spelling and other personalisation details carefully before placing your order.

Personalised and Custom-Made Items

Personalised, customised or made-to-order items cannot be returned, exchanged or refunded simply because you have changed your mind.

This includes cards containing personalised names, ages, dates, messages, photographs or any other details supplied or approved by the customer.

Card Studio cannot provide a refund or replacement where an error appears in the information supplied by the customer. This includes spelling mistakes, incorrect names, incorrect ages, poor-quality photographs or other inaccurate details.

Errors Made by Card Studio

Please contact us if:

• Card Studio has printed different details from those submitted or approved by you.

• You have received the wrong item.

• The item is faulty, damaged or materially different from its description.

Please include your order number, a description of the problem and clear photographs showing the issue.

Where the mistake is ours, Card Studio will offer an appropriate replacement or refund. We will also cover reasonable return postage where we require the incorrect or faulty item to be returned.

Non-Personalised Items

For non-personalised items purchased online, you may have the right to cancel your order within 14 days of receiving it.

After notifying Card Studio that you wish to cancel, the item must be returned within a further 14 days. It must be unused, undamaged and returned in its original condition.

Unless the item is faulty or Card Studio has made a mistake, the customer is responsible for the cost of returning it. We recommend using a postal service that provides proof of postage.

Order Cancellations

Personalised orders may only be cancelled before design or production work has begun.

Once Card Studio has started designing or producing your item, the order cannot normally be cancelled or refunded because it has been created specifically for you.

Delivery Damage

Please contact Card Studio as soon as possible if your order arrives damaged.

Keep the item and its packaging and provide clear photographs so that we can investigate the issue and arrange an appropriate resolution.

Card Studio is not responsible for damage caused after the order has been delivered, or for items damaged through misuse or improper handling.

Refunds

Approved refunds will be issued to the original payment method. Please allow time for your bank or payment provider to process the refund.

Original enhanced or express delivery charges will not normally be refunded. Where legally required, the cost of standard delivery will be included.

Contact Card Studio

To report a problem, request a return or discuss an order, please contact:

Email: [your email address]

Please include your name, order number and details of the issue.

Nothing in this policy affects your statutory consumer rights.