Card Studio Shipping Policy

Last updated: 27 July 2026

Card Studio delivers greeting cards to customers worldwide. This policy explains our processing, shipping and delivery arrangements.

Order Processing

All Card Studio products are prepared with care before dispatch.

Personalised, photographic and made-to-order cards may require additional processing time because they must be designed, checked, printed and prepared specifically for the customer.

Our usual processing time is:

Standard cards: [insert processing time]
Personalised cards: [insert processing time]

Processing times do not include weekends, bank holidays or delivery time.

Where a design proof is required, the processing time begins after the customer has approved the proof.

Shipping Destinations

Card Studio ships to:

• The United Kingdom

• The Republic of Ireland

• Europe

• The United States and Canada

• Australia and New Zealand

• Other international destinations where a suitable postal service is available

We may be unable to deliver to certain countries or regions because of postal restrictions, service availability or circumstances outside our reasonable control.

Available delivery options will be shown at checkout.

Shipping Costs

Shipping costs vary depending on:

• The delivery destination

• The number and size of items ordered

• The selected delivery service

• Whether tracking or express delivery is chosen

The applicable shipping charge will be displayed at checkout before payment is completed.

Estimated Delivery Times

Delivery times vary by destination and postal service.

Any delivery dates or times shown at checkout or in an order confirmation are estimates unless Card Studio expressly states that a guaranteed delivery service has been purchased.

International deliveries generally take longer than deliveries within the United Kingdom and may be delayed by customs processing, local postal services or events outside our control.

Production time and delivery time are separate. Customers should allow time for both when ordering cards for a particular occasion.

Orders Required for a Particular Date

Customers are responsible for placing orders early enough to allow for production and delivery.

Please tell Card Studio about an important required date before placing an urgent personalised order. We will advise whether it appears reasonably possible to complete the order in time, but we cannot guarantee delivery by a particular date unless a guaranteed service has been expressly agreed.

Card Studio cannot be held responsible where an order was placed too late to reasonably arrive before the customer’s required date.

Delivery Addresses

Customers are responsible for providing a complete and accurate delivery address.

Please check the following carefully before completing an order:

• Recipient’s full name

• House number or building name

• Street

• Town or city

• County, state or province, where applicable

• Postcode or ZIP code

• Country

Contact Card Studio immediately if you notice an address error.

We may be able to correct the address before dispatch. Once an order has been dispatched, we cannot guarantee that an address can be changed or redirected.

Additional postage may be charged where an order must be sent again because the customer supplied an incorrect or incomplete address.

Customs, Import Taxes and Charges

International orders may be subject to customs inspections, import taxes, duties, handling fees or other charges imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges are not included in the product price or shipping cost and are the customer’s responsibility.

Card Studio does not control these charges and cannot predict how much they may be.

Customers should check their country’s customs and import requirements before ordering. Card Studio is not responsible for delays caused by customs procedures.

Tracking

Tracking may be available for selected destinations and delivery services.

Where tracked shipping has been purchased, tracking details will be provided when available.

Some lower-cost standard postal services may not include tracking. The available options and charges will be displayed at checkout.

Delayed Orders

Postal delays can occasionally occur, particularly during busy periods, severe weather, public holidays, industrial action or customs processing.

Please allow the estimated delivery period to pass before reporting an order as delayed.

If your order has not arrived within a reasonable period after its estimated delivery date, contact Card Studio with:

• Your name

• Your order number

• Your delivery address

• The date the order was placed

We will check the available delivery information and assist with the appropriate next steps.

Lost Orders

An order will not normally be treated as lost until the relevant postal carrier’s investigation or loss period has passed.

Where an order is confirmed as lost in transit, Card Studio will arrange an appropriate replacement or refund.

Card Studio may ask the customer to confirm in writing that the order has not been received before issuing a replacement or refund.

Damaged Orders

Please contact Card Studio as soon as possible if an order arrives damaged.

Include:

• Your order number

• A description of the damage

• Clear photographs of the product

• Photographs of the packaging and postal envelope

Please keep the damaged item and packaging until Card Studio confirms whether they are needed.

Where an order has been damaged during delivery, we will offer an appropriate replacement or refund.

Orders Marked as Delivered

If tracking shows that an order has been delivered but you cannot locate it, please:

• Check around the delivery location.

• Ask other members of your household.

• Check with neighbours or building staff.

• Look for a delivery card or safe-place notification.

• Contact the postal carrier where appropriate.

Please contact Card Studio if the order still cannot be found after completing these checks.

Returned-to-Sender Orders

An order may be returned to Card Studio because:

• The address was incorrect or incomplete.

• Delivery was refused.

• The recipient did not collect the item.

• The postal carrier was unable to complete delivery.

We will contact the customer if an order is returned to us.

Where the return was caused by incorrect customer information, refusal or failure to collect the order, additional postage may be required before it can be sent again.

Personalised products returned as undeliverable cannot normally be refunded unless Card Studio made the addressing or production error.

Multiple-Item Orders

Where an order contains several products, Card Studio may send the items together or in separate packages.

If an order is divided into separate packages, the items may arrive on different dates. Additional shipping charges will not be applied unless this was agreed when the order was placed.

Events Outside Our Control

Card Studio is not responsible for delays caused by events outside our reasonable control, including severe weather, postal disruption, customs delays, transport disruption, natural disasters or failure of essential third-party services.

We will take reasonable steps to assist customers and minimise the effect of any disruption.

Nothing in this policy affects your statutory consumer rights.

Contact Card Studio

For questions about shipping or an existing delivery, please contact:

Card Studio
Email: [insert business email address]

Please include your name and order number when contacting us.